Frequently Asked Questions
Need help? You are at the right place.
New learning platform - from June 2019
2018 registered students:
If your subscription started in 2018, then you will complete all your courses on the old platform:
The Old platform will be retired in December 2019
If your subscription started between January and June 2019:
1- You keep your login to the old platform until December 2019
2- You will be able to login to the new platform from August 2019 using your account email and resetting your password.
New platform links:
before 1st of August 2019: https://oa-courses.thinkific.com
after 1st of August 2019: https://courses.optimizationacademy.com
Yes, you will have to re-enter your details, email, company, and name in the new platform.
We cannot add/migrate your personal information in the platform unfortunately.
Well sadly yes, but there are some positives:
1- The order of the courses has been lifted. You can watch any course in any order - We recommend you watch them in numerical order... but hey we are all adults.
2- It is easier to use on mobile devices, manages bandwidth really well.
3- It is more secure, robust and protects your account information better.
Check out | Cart issues
Yes, this is an issue that we are trying to solve. You can fix this like this:
You already have a subscription in your shopping cart! You will need to remove it:
1- Go to your shopping cart here
2- Remove the item previously selected using the red X on the left of the subscription already added.
3- Now you can add to cart a different subscription option.
We are sorry for this crap experience, we are small and working on it... but it's no excuse I know.
Unfortunately, we don't accept PayPal payment for the moment.
Some companies want to pay with a bank transfer, you CAN!
1- Select you desired subscription to your cart
2- Fill in the details normally, if you are a business = Add your VAT if in Europe (including UK, damned Brexit, sniff...)
3- In payment options, under your CCard option, this is a selector for direct bank transfer.
4- Complete your checkout and make the bank transfer.
5- Once the payment has cleared, the account your created gets activated, you will get your invoice with VAT and you get notified that the account is unlocked | activated.
It takes 3 business days in general, contact us any time... it's a fast simple process.
Yes, we will accept, Bitcoin, Ethereum, Litecoin, Bitcoin Cash.
A manual invoice will be created for you with the transaction value on the day of the transaction based on the exchange rate from the wallet transaction. Email us at firstname.lastname@example.org to organize this for you.
Yes, you can but it is not on the website at the moment. The option with online payment is possible of but we need to be contacted first.
The incremental cost is very small, please contact us = contact@optimization academy.com and we can do this together.
Once you have selected a subscription, you will find a "Have a coupon code field" at the top of the page, the third line. Insert your code there and submit, the price will adjust accordingly.
Having problems? Open an incognito browser window, you know, a private browser, and then select your subscription once again. Use the coupon code and all should work.
Alternatively, you can go to your shopping cart here, and then delete anything in it and start the process over of selecting a subscription and using your code.
What are the courses like | are they for me?
This program is right for you if you want to master the skills for conversion rate optimization and become a thought process expert. This Academy is also ideal for marketing consultants and marketing agency teams who are looking to increase their conversion and performance knowledge and methodologies to increase the ROI of marketing campaigns.
This program is really targeted to marketers, acquisition and conversion professionals who have a BASIC understanding of how online marketing works and the understanding of a conversion path. You DO NOT need to be an expert and you don't even need to know how to launch an AB test, but you need to be familiar with the conversion process on a website. But it is helpful if you are at least somewhat familiar with online marketing in general.
The courses cover consumer psychology, cognitive principles, UX optimization rules, CRO strategy, me, hods and frameworks. Most importantly, you will learn a thought process and a series of methodologies that helps you design CRO solutions and experiments that suit your problems, your visitors, your products and website. We believe in teaching you how to think through problems so that you are never stuck and playing a CRO guessing game.
Each course gives you rules, methods, and techniques, most of which you can start using as soon as you have completed the course.
We will give you the tools to be successful in any situation or industries.
Using the methodologies, rules, and frameworks you will able to find, find and testing solutions that are appropriate to your visitors and company. If you are ready to work, then I have no doubt you can start to see real results within weeks. It’s not a magic pill, it is a bit of work, but it will change the way you look at your website and how you design and deliver your conversion rate optimisation plans and experiments.
CRO is a complex world that we try to simplify for you. But it requires a bit of commitment. If you do at least 60% of the courses and you launched at least 2/3 experiments and it still doesn't work for you, just send us an email with the example of the tests, we will check the number of courses you completed. If it didn't we will refund you within the first 100 days of your purchase.
Account Access & purchase information
You can update your credit card by visiting your account detail payment:
All invoices will be emailed to you each month. If you would like to request an older invoice please send us an email at:
You have to click on the button "complete" at the end of each lesson.
We release the new courses each months.
Don't worry, you will get notified by email each time a new courses is released.
Each course is 10 to 30mn long, but each course is composed of lessons that are 2 to 7mn long, so you can watch them easily on the go.
Log into your account, then go to www.optimizationacademy.com/subscription-options/.
You can select the subscription you want here and proceed to check out normally.
You will preserve any statistics and course progress by buying a subscription when you are already logged in. This is how the system knows how to apply the subscription to you and not confuse you with a brand new student that needs to start from the beginning.
Annual Optimization Academy Memberships automatically renew with the credit card at the previously stated membership price. Members will be reminded of the annual membership renewal date. If the subscriber does NOT wish to continue with a new year of membership, they will need to follow the membership cancellation process.
Some of the subscriptions are set to auto-renew, which can be seen in your main account subscription information when you are logged into your account.
On your initial purchase receipt, if a renewal price is featured on it, then that is the price at which it will renew. If there is no price on your receipt / invoice, then your subscription will naturally cancel out as it is not set on auto-renew.
You can find your subscription information:
CLICK HERE TO SEE YOUR SUBSCRIPTION INFORMATION
but if needed one of our Customer Success Team Representatives will happily send any and all information you require.